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Workshop: Customer Service for the Hospitality Industry

January 10 @ 9:00 am - 3:30 pm

Western Carolina University’s Office of Professional Growth and Enrichment will be offering a Five-Star Customer Service for the Hospitality Industry from 9 a.m. – 3:30 p.m. on Thursday, Jan. 10, at WCU Biltmore Park in Asheville. Workshop instructor and Executive Director of WCU’s Division of Educational Outreach is Dr. Susan Fouts. Participants will learn about the eight commandments of customer care, and the basis for exceptional customer service at the five-star level. Other workshop topics include: how to use exceptional internal and external service to create an eternal customer, how to apply the eight commandments to participants’ own organization, and how to assess their current level of customer service and move their service to the next level.

The registration fee for the workshop is $119. This workshop can also be taken as part of the Event Planning Certificate.



Western Carolina University – Biltmore Park Asheville
8 Schenck Pkwy #100
Asheville, NC United States
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(828) 654-6498