In April, Tax Administrator Darlene Burgess told the Henderson County Board of Commissioners there were 77 issues with the software being used for the 2019 revaluation. In an update a month later, she said there were more like 100. The number had increased as staff tried to execute more functions and the company’s onsite project manager discovered more. Burgess told the commissioners she was no longer confident the county could complete a successful 2019 reappraisal with the software, Denali, a product of Farragut Systems. Of the known problems, 32 were designated “critical,” meaning they impacted all or a substantial portion of business operations, and no workaround was available. Fifty were substantial, but with a workaround. After listing a few undoable and questionable tasks, Burgess added several processes not yet having been attempted, like billing, and that, she said, had to be working by August 28. Burgess asked the commissioners if they wanted to continue to work with Farragut to resolve the problems or change vendors immediately. The board agreed to take the advice of County Manager Steve Wyatt and continue with Denali. The Henderson tax department would then fast-track a corrective action plan that includes revisiting the issue if targets aren’t met. Henderson has historically performed revaluations every four years, while the state only requires an eight-year interval, so breaking with tradition is an option.